What is brand loyalty?

Definition: Brand Loyalty

Brand Loyalty is the tendency of customers to continue to buy products from the same brand over its competitors.


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Top 35+ customer experience statistics to know in 2024

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5 biggest customer expectations from those seeking social customer care

Emplifi Press - Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

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5 keys for brands to use AI and stay authentically human

Top image: Aligning teams for improved customer care

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us